Dear Users,

Pakistan Mobile Communications Limited “PMCL/Jazz/We/us/Our” provides the Jazz ESL platform (“Jazz ESL”). Jazz ESL controls the information we collect for the purposes of applicable laws and regulatory requirements directed by the “Authority” (Pakistan Telecommunication Authority – PTA or any other regulatory body as per laws in Pakistan).

Jazz is committed to providing quality services to you and this privacy policy (“Privacy Policy”) outlines our ongoing obligations to you in respect of how we manage your Personal Information. Automatically Collected Information

Personal Information includes any information that directly and/or indirectly and/or in combination with other information, allows identification of an individual or group of individuals. This includes information about individuals even if no names or other contact details are collected. For example, information relating to an IP address, device or an online identifier may itself be Personal Information even with no direct link to a name or contact.

This page is used to inform visitors/subscribers regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our services. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. We will not use or share your information with anyone except as described in this Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Jazz ESL unless otherwise defined in this Privacy Policy.

Information Collection and Use

Upon subscribing Jazz ESL and usage we collect your personal information such as sign-up information, your device and its technical specification, usage history, associated server logs, your transaction history, traffic data, location and internet data etc. (“Personal Information”). This is set out below in detail as well: Sign-up information: We collect information you provide when you sign up for a Jazz ESL account. This includes information such as your phone numbers, email addresses, profile picture, and password required by us in order to authenticate your identity.

Log Data: Whenever you use our Service, in a case of an error in the portal we collect data and information. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the Jazz ESL when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies: Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory. This Service does not use these "cookies" explicitly. However, the Jazz ESL may use third party code and libraries that use "cookies" to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Your usage information:

We want to make sure that Jazz ESL is easy and fun to use so we collect your usage data – such as stats about how you use our app.

Transaction information:

we will collect information based on storage plan you purchase via Jazz ESL so we can tailor Jazz ESL for you. This type of transaction related data will only be used for value added services including marketing with your consent.

Aggregated and anonymized Data:

We will use any of the above information to create aggregated and anonymized data, insights and reports for internal business planning purposes and to understand how to improve Jazz ESL for our users. We will also use the above mentioned information to contact you, inform you regarding any new developments, features or other important information about Jazz ESL.

Redemption Process and Mechanics

ESL's Discretion


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We will collect, use and store your Personal Information as per our legal and regulatory requirements. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site.

Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this section periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on

Jazz ESL knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

By visiting privacy policy, you are accepting the practices described in this Privacy Notice.