1. Definitions

Authority

Means the Pakistan Telecommunication Authority (PTA) or any other regulatory authority empowered under the laws of Pakistan.

ESL Credits

Means virtual credits earned by a User through participation in challenges, tournaments, or other activities within the Jazz ESL platform.

User

Means any individual who subscribes to and uses Jazz ESL.

Game Account ID

Means a unique identifier assigned to a player account in any supported game (e.g., PUBG, Minecraft, Fortnite).

2. Eligibility

Use of Jazz ESL is restricted to individuals who:

1. Are residents of Pakistan;
2. Have subscribed to Jazz ESL through authorized subscription channels; and
3. Comply with all applicable laws and these Terms.

3. Compliance with Laws & Regulations

Users acknowledge that Jazz ESL operates in accordance with the applicable laws of the Islamic Republic of Pakistan, including but not limited to directives and regulations issued by the Pakistan Telecommunication Authority (PTA). Users agree to comply with all such laws and regulations while using Jazz ESL.

4. ESL Credits Redemption Process

4.1 Earning ESL Credits

Users may earn ESL Credits by participating in daily tasks, challenges, weekly tournaments, or other activities as specified in the Jazz ESL website or mobile application.

4.2 Redemption

ESL Credits may be redeemed for items and rewards listed on the Jazz ESL platform. ESL Credits hold no cash value and cannot be exchanged for money or monetary equivalents.

4.3 Amendments to Redemption Mechanics

• The number of ESL Credits required for redemption;
• The types of rewards available; and
• The procedures and timelines for redemption.

No prior notice is required for such changes.

4.4 Game Account ID Policy

• Each Game Account ID may be linked to only one Jazz ESL user account.
• The use of the same Game Account ID across multiple mobile numbers or accounts is strictly prohibited.
• The platform will restrict or block attempts to re-link a Game Account ID to another account.
• Violation may result in termination of the user account and blacklisting from the platform.

4.5 No Contractual Rights

Redemption opportunities do not create a contractual entitlement. Rewards are subject to availability, change, or withdrawal at any time without liability.

4.6 ESL’s Discretion

All decisions by Jazz ESL regarding redemption are final, binding, and not subject to appeal.

4.7 Fair Use Policy

Users shall use the Jazz ESL platform, its services, and the ESL Credits redemption system in a fair, lawful, and non-abusive manner. Any activity intended to exploit, manipulate, or circumvent the intended operation of the platform, including but not limited to account farming, fraudulent gameplay submissions, use of automated scripts or bots, creation of multiple accounts for the purpose of gaining an unfair advantage, or any conduct deemed detrimental to the integrity of Jazz ESL, is strictly prohibited. Jazz ESL reserves the right, at its sole discretion, to investigate suspected violations, suspend or terminate offending accounts, revoke ESL Credits, and take any other remedial action permitted under applicable law.

4.8 Right to Decline Redemption Requests

Jazz ESL reserves the sole and absolute right to decline, refuse, or reject any redemption request at its discretion, without providing any reason or prior notice. Users acknowledge and agree that Jazz ESL shall not be held liable, in contract, tort, or otherwise, for any loss, damage, or claim arising from the refusal or rejection of any redemption request.

5. Account Termination

Jazz ESL may, without prior notice, suspend or terminate any account found to be in violation of these Terms, including but not limited to:

• Fraudulent activity;
• Attempting to exploit or misuse the redemption system;
• Violation of the Game Account ID Usage Policy.

6. No Obligation to Conduct Tournaments

JazzESL reserves the right, at its sole discretion, not to organize, host, or conduct any tournaments at any time, for any reason, without prior notice. Users acknowledge and agree that ESL shall not be held liable for any loss, damage, cost, or inconvenience arising from the non-conduct of any tournament.

7. Force Majeure

JazzESL shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemic, pandemic, war, terrorism, civil commotion, government actions, labor disputes, or internet or telecommunications failures.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Islamabad.

1. Data Controller

For the purposes of applicable data protection laws, PMCL is the controller of the personal information processed through Jazz ESL.

2. Definitions

Personal Information

Any information that directly or indirectly identifies an individual, including in combination with other data (e.g., name, phone number, email address, IP address, device identifiers, location data).

Log Data

System-generated information recorded when the Service is used.

Cookies

Small text files stored on a user’s device to collect and store certain information.

3. Compliance with Laws & Regulations

We collect, process, store, and disclose Personal Information in compliance with the applicable laws of the Islamic Republic of Pakistan, including directives and requirements of the Pakistan Telecommunication Authority (PTA) and any other competent authority.

4. Information We Collect

4.1 Sign-up Information

When you register for Jazz ESL, we collect your mobile number, email address, profile picture, and password for authentication purposes.

4.2 Device & Technical Data

Device model, operating system, hardware specifications, IP address, and browser type.

4.3 Usage Data

Information about how you interact with Jazz ESL, including game statistics, feature usage, and activity history.

4.4 Transaction Data

Details of storage plans or subscriptions purchased via Jazz ESL. Transaction data may be used for value-added services and marketing (with your consent).

4.5 Log Data

In case of errors, Log Data such as IP address, device name, OS version, app configuration, time and date of use, and diagnostic data.

4.6 Cookies & Similar Technologies

Jazz ESL may use cookies or third-party libraries to enhance performance and functionality. You may choose to disable cookies, but certain features may not function properly.

4.7 Aggregated & Anonymized Data

We may aggregate and anonymize collected data for analytics, reporting, and service improvement.

5. How We Use Your Information

• Provide and maintain the Service;
• Authenticate your account;
• Process transactions and redemptions;
• Improve user experience;
• Send service-related notifications and updates;
• Comply with legal and regulatory obligations.

6. Data Sharing & Disclosure

We will not sell your Personal Information. However, we may share your information:

• With regulatory authorities as required by law;
• With service providers under confidentiality obligations;
• To protect our legal rights and prevent fraud.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect Personal Information. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

9. Third-Party Links

Jazz ESL may contain links to external sites not operated by us. We are not responsible for the content, privacy practices, or security of such sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the Jazz ESL platform and will take effect immediately upon posting.